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by Deepak Chopra

In almost every situation someone is called upon to lead. Taking up the call involves a conscious choice, and yet for many leaders, even those who are very experienced, not much consciousness is applied. If you ask a roomful of CEOs how they got where they are today -I've done this dozens of times when teaching a course on leadership for business people - the top answer is always "I was lucky." Looking back, CEOs and other top executives mainly recognize that they wound up in the right place at the right time.

There are courses in leadership everywhere, and most of them, so far as I can tell, use case studies. The performance of successful leaders is analyzed, with comparisons to less successful leaders. These courses no doubt produce a set of skills, but the tendency is for these skills to be technical and managerial - human skills are far harder to teach and pass on. Yet they are the key to persuading other people to follow you.

I've taken a different tack, arguing that leadership is all about consciousness. It has to be, since the response that a great leader inspires (loyalty, respect, emulation, love) is life-changing. Such responses are not evoked by well-trained managers. Skills can be developed in consciousness. This isn't a mystical area, although we must go beyond practical psychology. A successful leader isn't a psychological manipulator, power grabber, bully, or public relations hack. Success, as it is practiced consciously, brings a better life, inner and outer, to both the leader and the group he leads.



3 Secrets of Charisma! Why Bill Clinton is a charismatic leader

Courtesy of The Chopra Foundation

We'll focus on seven skills that fit a conscious leader, organized into the acronymsLEADERS. Below is a thumbnail sketch of these skills, which will be discussed one by one in the next seven posts.

L = Look and listen. Do this with your senses, being an unbiased observer who has not judged anything in advance. Do this with your heart, obeying your truest feelings. Finally, do this with your soul, responding with vision and deep purpose.

E = Emotional bonding. Leading from the soul means going beyond melodrama and crisis mode, getting rid of emotional toxicity to understand the specific needs of your followers.

A = Awareness. This means being aware of the following questions that underlie every challenge: Who am I? What do I want? What does the situation demand? A leader must ask these questions of himself and inspire his team to ask for themselves.

D = Doing. A leader must be action-oriented. In whatever he does he must serve as a role model, held responsible for the promises he has made. This requires persistence but also the ability to view any situation with flexibility and humor.

E = Empowerment. The soul’s power comes from self-awareness, which is responsive to feedback but independent of the good or bad opinion of others. Empowerment isn’t selfish. It raises the status of leader and follower together.

R = Responsibility. This means showing initiative, taking mature risks rather than reckless ones, walking the talk, having integrity, and living up to your inner values. Seen from the level of the soul, a leader’s greatest responsibility is to lead the group on the path of higher consciousness.

S = Synchronicity. This is a mysterious ingredient from the unconscious that all great leaders harness. Synchronicity is the ability to create good luck and find invisible support that carries a leader beyond predicted outcomes to a higher plane. In spiritual terms, synchronicity is the ultimate ability to connect any need with an answer from the soul.


 
 
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by Dennis Roberts

A leader of a small to medium enterprise (SME) has challenges and approaches that differ greatly to a leader of a larger corporation or public enterprise. The term Owner/ Operator illustrates the dual roles that many enterprise leaders play. Not only are there dual roles but there are dual entities – the individual and the enterprise. And these distinctions are important to understand.

The role of the Owner – it is the capital or equity invested in the enterprise that is rewarded. As such the Owner does not need to play an active role in the business. The Owners rewards are twofold – share of the profits (dividends) and/or capital growth (share price). The critical point to note about capital or equity investment is that there is a risk that you will not only get a poor return but that you might lose your entire investment. The corollary of risk is return, ie higher risks command higher returns. That’s the theory in efficient markets but in the small business landscape you investing in your business idea and enterprise might amount to nothing more than buying a ticket in your own lottery. And you need to go in with your eyes open.  

Ask yourself this key question – if I invested my money elsewhere what return on my investment might I have got from alternative investments, say real estate, share market or investment in another business enterprise. 

The role of the Operator – it is the labour effort, generally measured in units of time, that is rewarded. Fee-for-service models are the most common and the rewards you would be familiar with are wages and salaries and perhaps performance incentives, bonuses or commissions.

Ask yourself this key question – if I worked somewhere else what sort of wages and salaries might I earn?

The most common mistake Owner/ Operators make is rewarding their labour effort by withdrawing profits. The reward for labour is wages and salaries whereas the reward for capital/ equity investment is profit (dividends) and/or capital growth. 

If you do this, and many Owner/ Operators do, you will never know the true value of either your labour or your capital. Public accountants fudge the accounts of small businesses to make some sense out of this practice. It is an abhorrent practice.

I say abhorrent because whilst it may provide tax concessions it muddies the waters of both the individual entity and the enterprise entity. They are separate. They are unique and should be treated as such.

How can you become a more effective enterprise leader?

Here I am talking about your role as Operator. In bigger corporations this is the Chief Executive Officer (CEO) role. The title is a bit of overkill for a small business don’t you think? Anyway, the challenges most SME Operators face is that they are not only the one in charge but often the only one! SME Operators are required to be hands on and may wear many different hats.

Because you have started the business (as the Owner) you may also find yourself in it up to your ears in the CEO role, sales, marketing, strategy, operations, product development, technology, HR, etc etc.

So here are a few tips on how to become a more effective enterprise leader:

·         Play to your strengths – being in charge means you need to make decisions and the best decision to start with is “I don’t know everything, and I don’t need to know everything.” Do what you love and enjoy. If you run out of juice the whole enterprise will flounder.

·         You must have a handle on core functions – strategy, leadership, sales and finance. Prop yourself up with advisers and top guns but at a minimum know what questions to ask, and how to hold them accountable, ie when you’re being taken for a ride know it and act on it. You are nobody’s patsy.

·         Keep on top of your financials – short cycles, prompt reporting is a discipline worth drilling into your enterprise and how you run it. You should track cashflow weekly; profit monthly; and balance sheet (equity) monthly also. No exceptions.

·         People and performance – learn how to manage people, performance and problems. It is something that can be learned quickly and easily. This is a skill not a behaviour.  You can learn new skills within days.

That should be enough to get you started. If you can distinguish the roles of Owner and Operator and then in turn, your personal success and the success of the enterprise, it will make it so much easier to perform at your best, identify what is working or not, and where and how to take corrective action. Don’t try to do it on your own, engage professional help – you have too much at risk and potentially such much to gain. 


by Dennis Roberts


 
 
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by Dennis Roberts

The primary job role of an enterprise leader is to formulate and deliver the strategic objectives of the business. Where a board of directors is in place this is the primary accountability of the CEO to the Chairperson.

Yet many small businesses are run without any formal planning in place. And you may ask in a rapidly changing business environment how accurate can these plans and forecasts really be. I suggest that a rapidly changing and increasingly complex environment is not the case for ignoring strategic planning but rather the opposite – it suggests a compelling case for thinking more strategically about your business and your objectives.

Small businesses are much more nimble, agile and flexible than bigger institutional corporations. In a toughening economic climate these attributes will confer upon your niche competitive advantages should you be alert for them.

In recessionary times big business strategies include downsizing, divestment and outsourcing of non-core activities. Be alert for these strategic drivers of the big players and position yourself accordingly. What are the signs to look for?

80/20 rule - the pressure on bigger corporations is to (re)focus on the 80% of their business. Any non-core activities or non-productive assets/ activities will come under scrutiny. The beauty of this is that each major corporation will be doing the same thing. You can create a very lucrative niche off the crumbs of bigger business.

Back of house functions – functions that are considered overheads or cost centres or have a significant fixed cost component to them are also ripe for review. Many of these administrative functions will be outsourced, automated or discontinued.

Productivity pressures – as activities are scaled down or farmed out those that remain will inevitably be asked to “do more with less.” Any assistance you can be in helping those remaining on deck will be value creating especially if you can generate your own economies of scale.  

Retention strategies – at the front end of value creation are sales and marketing type functions. Business growth strategies shift from acquisition to retention and in many cases from transaction to relationship. Help improve a client’s ability to forma and retain relationships with key accounts. One of the greatest risks in account management is that the values relationship is vested in the individual account manager and not the business. People have relationships with people, not businesses. For the same reason people leave bosses not companies.

People development – it is often considered akin to research and development. In tougher times it goes on the backburner. It is discretionary spending and discretionary spending is the first area to be cut. Rather than simply cut your investment in people development shift the measure of success into some improved performance metric. One of my colleagues once described coaching as being more about discovery than delivery. If this is true for you then treat your investment in people development like you would an investment in any income producing asset – measure your Return on Investment (ROI).

Changing economic circumstances call for changing business strategies. Be proactive and flexible in your approach. You don’t need to play small and bow to the dictates of bigger corporate institutions. Seek out niche opportunities and seize them for it is your speed and agility that is your competitive advantage.



by Dennis Roberts


 
 
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by Dennis Roberts

The end of the financial year is fast approaching and for many business owners it marks the time of year for an annual performance review. The effectiveness of your review process will largely be a function of how well you framed your expectations at the outset. The performance review has two parts – backward and forward. So, if you didn’t frame your expectations well last year then not to worry, lesson learned, you can now set and manage your expectations of the coming period.

I know most forward plans project twelve months ahead. The more strategic your outlook, the further forward your planning horizon. I suggest amidst great uncertainty that you set and measure quarterly performance measures. Small business, short focus. Prepare a 90 Day Plan. You can get quite specific with short term accountability.

The main reason I suggest short timeframes is to shorten the decision cycle. Quick, decisive reviews and action are the order of the day. Few small businesses are afforded the luxury of carrying stock, working capital, non-performing staff or overheads of any description.

The Review

Conduct a performance review of both your business and your staff. Prior to meeting for the staff performance review here’s a couple of suggestions.

1.     Set the context in terms of time period and scope. For example, say upfront that it is going to be an annual performance review covering 1st July, 2010 to 30th June, 2011. It is a performance review of how well you achieved the duties, measures outlined in your employment agreements, contract or whatever you have documented. The first rule of performance reviews is NO SURPRISES. If you, or they, spend much of the review discussing or debating items of feedback that haven’t previously been aired then you are not giving enough informal/ formal feedback ongoing. If this rings true, learn from it, and change your ways.

2.     Invite your staff member to conduct a self-assessment PRIOR to meeting with you. The questions that can prepare are “What worked/ didn’t work?”, “What did I do well/ not so well?”, “What were my major wins?”, “What should I keep doing, stop doing or improve?”

3.     Let them talk. If they have prepared answers to the questions above then once they have shared their view then, and only then, can you ADD to the discussion. You may have a different view, and that is OK, but let them hold the floor for a bit.

4.     Setting expectations. If someone’s performance hasn’t come up to scratch then state what you expect of them. Provide lots of specific examples. Give generous, objective feedback. Listen a lot. If they have done well, then be lavish in your praise. Remain objective and be specific. The best way to be specific is to give examples.

Pay performance or reward results?

Performance drives results. Performance is the CAUSE, whereas results are the EFFECT. There are two things that drive performance – skills and behaviour. In business measures think in terms of the following – lead generation is the performance driver. Sales revenue is the result. Obviously you want to get results but if you want to influence your ability to get results you will need to stimulate the performance drivers at the causal level.

If someone gets results but you don’t know how then it will make it extremely difficult for you to clone their success or build your business. 



by Dennis Roberts


 

Why ask why? 

10/06/2014

 
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by Dennis Roberts

For quite some time in my client engagements I refrained from asking the WHY? questions. To me they seemed to trigger justification and judgement. For many us our basic emotional drive is to please others. In our pursuit of pleasing others, to win their favour, or our search to feel valued, accepted and even loved, we create a vacuous hole that we desperately seek to fill from the outside.

Often all it takes is a subtle inflection in your tone of voice to convert a sincere expression of interest into probing cross-examination. Why open yourself to justification and judgement?

These days I find wholesome value in asking the deeper question of WHY? Rather than being a Spanish Inquisition triggering justification and judgement I use it to explore the deeper pool of meaning which is the gateway to a purposeful life. WHY? questions lead to an exploration of values, raison d’etre, purpose and meaning.  

Whether it be an entrepreneur trying to convert a creative idea into steady cashflow, or a performing artist finding voice and an outlet for artistic self-expression, or a corporate employee searching for a job role to ignite their vocational passion. The WHY? question asked from a place of adventure, intrigue and wonderment engenders a very different response and, I hasten to add, a response that comes forth from the heart. The heart is the dominion of magic. Our search for purpose and meaning in our lives is answered by our connection to heart and spirit. The two realms being inextricably linked.

The more you FEEL your answer, or INTUIT your answer, the closer you are to source, your source. Often the path to discovering what you seek is triggered by posing a different, more compelling question – the exploration of WHY?

There has been much written about positive psychology, values based organisations and authentic leadership. In every instance the key to igniting the passion and creative juices of your staff and your enterprise start with this quest to explore the pool of deeper meaning and entrepreneurial spirit that rumbles within each of us.

It is a conversation just yearning to be had - if you dare.



by Dennis Roberts


 
 
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by Dennis Roberts

It is an urban myth that you can create sustainable growth in your business. Just as life is followed, or preceded, by death, all growth is followed, or preceded, by periods of stagnation or decline. We have much to learn from the seasons of nature.

It is folly to assume that we can create sustainable growth rates, however we can create a sustainable business that recognises, plans for and adapts to these seasonal ebbs and flows.

Growth will take one of three forms - linear, step function or boom and bust. You may experience any or all over the life of your business. To understand growth is to understand life (and death). It’s all part of the life cycle.

At some point your business may die, or at the very least, experience mini-death (le petit morte) just as the branches of a tree die. You can expedite what occurs naturally just as you can prune the branches of a tree. When you know the cycles of your business you can pre-empt nature by pruning where appropriate.

Let’s explore this growth phenomenon a little further.

Linear (or incremental) growth

This is the basis upon which most business plans and revenue forecasts are created. It seldom reflects reality or seasonality. So what, you may ask? Well, if your revenue forecasts assume steady growth then your resourcing levels will also. This impacts hiring and firing decisions, capital and plant acquisition and expansion, service delivery and all business processes that support revenue growth, client retention and acquisition. Put simply, if you grow faster or slower than expected you are left without contingency strategies to upsize or downsize or take remedial action. It seldom works this way.

Step function growth

Your revenue growth may rise exponentially and flat line for a time. This is often due to seasonal factors, marketing campaigns, product launches and environmental factors. The biggest issue you face is when your organic growth exceeds your capacity to deliver triggering capacity issues. This will require capital investment, labour hiring, outsourcing, business process re-engineering, multi-site expansion and a range of commercial decisions that take you into unchartered territory. When you grow from a one man band with no management infrastructure to having to lead and delegate responsibility the personal challenges rise. It may also trigger a need for debt or equity raisings and greater personal financial exposure. Directors guarantee anyone?

Boom and Bust

This is volatility at its best. Rapid growth followed by either a plateau or downward spike. It is often triggered by turning your marketing pipeline on and off, or your infrastructure not keeping pace. It is easy to invest in the front end of your business, eg sales and marketing because the measures of success are tangible. If you are reluctant to invest in business systems, processes and service delivery capability then you are asking for trouble.

I once worked in the wholesale telco space and witnessed one of our retail customers grow from virtually nothing to $100m in eighteen months by acquisitions and promptly collapsed. The model was not sustainable. The tragedy was that you could see it unfolding before your eyes.

I have been a judge of small business awards and have also worked with small businesses on the brink of collapse. The sweet smell of success or bitter taste of failure is quite intuitive.

How can you better manage your growth?

1.       Manage your risk tolerance – most people have a risk tolerance of +/- 10% and entrepreneurs significantly more. What is important here is not your personal risk tolerance but the robustness of your business systems. If you have a high risk threshold and it is not reflected around you, something will break … and it may be you! It is highly desirable to surround yourself with balancing influences not yes men. Engage a coach/ mentor, seek wise counsel from your accountant/ CFO and appoint an Advisory Board.

2.       Know when to slow the flow – create your marketing and sales pipelines to be independent of you. As an Owner/ Operator you have the primary role of overseeing business development even if you have sales and marketing people. the buck stops with you as the CEO. If, by good management or good fortune, your lead generation and conversion exceed your capacity to deliver then slow the flow. Don’t turn it off but slow the acquisition.

3.       Build robust business systems – you are not your business. Appoint a project team or external consultant to build business systems. This is about working smarter not harder. Build the foundation for your future success. If your marketing budget should be 10% of your revenue then equally a percentage should be allocated to building your backend. How much varies in each case.

4.       Build a buffer – expect cost over runs and time delays by as much as 50%. It doesn’t mean blindly tolerate 50% inefficiency in your business but understand that as human beings are estimates are based on best case and life is seldom best case.

5.       Keep a tight rein - on your money and your time. At a minimum conduct monthly reviews. Ideally conduct real time reviews. So in order of preference - real time, daily, weekly, monthly. If you don’t have a handle on your monthly performance by the 10th day of the following month you are setting yourself up for a fall. Remember 80% of businesses fail. It doesn’t have to be you.

6.       Retain faith in your vision - and back it with the facts. Faith is one thing, blind faith is another. Solicit independent professional opinion, eg coach, mentor, advisory board, accountant. Build a mastermind team around you.

7.       Plan you work - it’s actually much more than planning your work. Planning your work suggests time and task management. To succeed in business you really need to think strategically. So whether your plan is one page or fifty pages, it must be strategic. A good strategic plan consists of three core elements in this order – vision, strategic objectives, strategies. Your principle responsibility as the CEO is to formulate this plan and execute it. Do this well and you won’t know yourself as an enterprise leader. Day-to-day challenges will still arise but now you will have a context within which to lead, and not just respond. When Einstein said, “You can’t solve a problem with the same level of thinking that created it” he was talking about your strategic thinking, your strategic plan and your enterprise leadership. I’ve been around the block a few times and this strategic planning and execution element is THE difference between mediocre business and elite performing business.

I hope you have found this article/ blog useful. If you have any questions or issues that I can help you with post a comment or contact me directly. 


by Dennis Roberts

 
 
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by Dennis Roberts

When you are the boss of an enterprise it is easy to assume responsibility for making the decisions. It doesn’t make the decisions any easier but the buck stops with you. This is how most owner/ operators work. The position demands that you take responsibility and be accountable. It’s your money so who better to manage it than you?

Well, if you had your money invested in financial securities there is a fair chance you would engage a fund manager, whether it be superannuation or managed investments. You place your reliance upon the professionals.

When you employ staff in a small business environment you are buying the knowledge, skills, talent and aptitude of your staff. Often they are closer to the action than you are. And if you are managing your business wisely that should hold true.

Many years ago I worked in a retail department store. It was a vacation job during university. At first I served customers in our stationery department. It was simply order taking. I later migrated to selling menswear where there was more finesse, and salesmanship.

Have you got your staff simply taking orders and performing assigned tasks? Every job function requires some degree of creative problem solving. People will create work arounds and adapt either their talents and skills to fit the demands of the job or vice versa, they will adapt task to skill.

The real opportunity to step into your leadership potential is to cease playing boss and making the decisions and create a space for your people to make their own decisions. This is art not science. I’d love a dollar for every time I’ve heard, “It is quicker if I do it myself.” It reminds me of the native American Indian proverb, “If you want to go fast, go alone; if you want to go far, go with others.”

What practical steps can you take to create this space for change such that your people assume personal responsibility and autonomy?

-       Conduct weekly meetings – set a simple agenda wherein you ask everyone on your team to give updates. Everyone gets to talk. Your role as Chair is to listen more. Agenda items may include: Highlights from last week, wins/ losses, roadblocks to success, priorities for the coming week, acknowledge staff contribution.

-       Keep the tone positive, constructive and supportive – everyone is doing the best they can. Ask how can you support them to perform at their best?

-       Lead the way – if the room goes quiet when you pose a question, then lead by example. If your staff aren’t used to public acknowledgements then show them how. If all this is new then set the context for your new methods by stating upfront, “I’m going to change the format of our meetings so that I talk less and encourage you to share more.” 


by Dennis Roberts

 
 
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by Dennis Roberts

A fully functioning work team doesn’t need an example. What they need is the freedom to be lead by their own example. And this is where leadership is more about empowerment than delegation. There are times when an individual may lack insight, skill or ability. Much of that can be learned, trained or developed but where people act autonomously in their job role is very different.

“It is desirable for you to be AN example but not THE example.”

As a principal, owner/ operator of an enterprise it is desirable for you to be AN example but not THE example. I understand that information flows upward and for major strategic decisions you may realistically be the only one with all of the facts and figures, strategic perspective and skin in the game. All of the factors empower you. What is worth exploring is how and when is it appropriate to share the leadership responsibility.

Strategic decision making can be shared with a Board, professional advisors and mentors. Some aspects of a small enterprise like cashflow management, exit strategies, downsizing are sensitive issues. There is a strong case for selectively choosing your confidente. One business owner I knew was in grave financial difficulty. In the absence of proper counsel she shared the business’ woes with her staff. All that achieved was to spread panic.

There is a case for the judicious sharing of sensitive information. Being transparent doesn’t mean showing your dirty underwear in all of its finery. What would have been appropriate in that circumstance would have been to acknowledge that the trading performance was down, cashflow was tight, budget cutbacks likely, and reaffirm the commitment to devise strategies to trade through the temporary setback. The key in this instance was not sharing the facts objectively but remaining calm and emotionally centred in doing so.

“Fear feeds off the unknown.”

Where is the line between being inclusive and transparent whilst averting misinterpretation and panic. Fear feeds off the unknown. I recall a time where I worked in a financial institution, subsidiary of one of the large four Australian banks. All manner of rumour and innuendo surrounded the firms’ future. I took consolation from the fact that the parent company had invested $6m on system upgrades. At the time I figured a parent company would not invest such money if it intended to close the firm down. Four weeks later the firm was closed. Go figure! And you wonder why I now write about business leadership.

Here are three practical strategies to tryout today:

·         Answer a question with a question – the next time one of your staff come to you with a problem and asks, “What should I do?” refrain from giving them a solution, your solution. Ask them a reply question, “What do you think you should do?” It may take some practice and you may need to set in the context of encouraging them to think for themselves.

·         Table the facts, explore the feelings – the role our emotions play in everyday business life is grossly understated. Emotions form the basis of many of our decisions and drive much of our behaviour. They are rarely discussed in a strategic or problem solving context and that limits the creative solutions available for consideration.

·         Form your opinion on the best available facts at hand – the fields of management accounting and decision support environments serve the primary purpose of providing “timely and accurate information.” Speed of fact gathering is very important. Make your decisions, as best you can, with due consideration of the relevant facts. You will get better at this with practice. Cut yourself some slack with this one. You will get some things wrong and when you do have risk mitigation strategies in place to cover yourself.



by Dennis Roberts 


 
 
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by Dennis Roberts

Talent management – lessons from the thoroughbred world. Racehorse trainers & sporting coaches aim to maximise the potential of the athlete (human or equine) under their care. Critical to the success of a racehorse trainer is their ability to choose the right races for their horses to run. Placement is nearly as important as the trainer’s own ability to get the horse to perform. Why run a lowly class maiden with little ability in a highly prestigious and ultra-competitive weight-for-age race? It is little consolation to run last in a big race when you could be winning lesser races and earning respectable prize money.

What lessons on potential and performance might you take from the highly competitive world of horse racing?

Racehorse trainers place their horses in restricted races that they are capable of winning. They program their charges to win their way through the classes rather than throwing them in the deep end. This allows them to gain confidence and get an appetite for winning.

The training of racehorses seldom starts with an opening gambit that the horse has untapped potential. Races are graded and horses work (win) their way through their grades. The trainer must quickly assess the horses’ ability and place it to advantage.

Hong Kong is a great example where the entire thoroughbred population is imported. Horses are handicapped meticulously so that the racing is highly competitive amongst a small pool of bloodstock. The ability and performance threshold of each horse is known to the hundredth of a second.

Any stark performance improvement or failure on the racetrack is met with a rigorous stewards investigation. The integrity of the sport is paramount.

Do you know the capabilities of your staff? Is there a threshold on human performance, or should you subscribe to the theory that potential has no ceiling.

Things for you to do:

1.     Personal and professional development – encourage your staff to take ongoing responsibility for their own personal and professional development. Some activities will directly relate to their job function for which you may invest in whereas others may be personal which they fund themselves. This ongoing learning and development is crucial to staying ahead of the game.

2.     Set performance benchmarks – make an assessment of the ability and upside potential of all of your resources, not just your staff. Your resources include time, ideas, people, energy and money. The benchmarks may be internal or external. Start with comparing the same item period on period, eg monthly/ quarterly. Keep it short. Annual cycles are too slow.

3.     Energy levels – much of the focus has traditionally been time management whereas today the focus is on energy levels. Burnout, fatigue, working 24/7 mean that sustaining levels of high performance over long periods is dangerous and not advisable. People will burnout. When staff are on vacation it is critically important for them to recharge their batteries. Turn off the mobile and email at these crucial downtimes and you will prolong the lifespan of your people.



by Dennis Roberts


 
 
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by Dennis Roberts

According to business analysts and commentators, our labour market displays chronic skills shortages. Human resource professionals channel much energy into strategies designed around attraction and retention of talent. The phrase "War on Talent" is freely bandied about.

The dynamics of the labour market are much more fluid and transient than they once were. The average lifespan of the CEO is under three years. So you could safely assume the majority of your employees will have a short tenure. The dynamic that is different within the small to medium enterprise sector is that the CEO is often Owner/Principal. There is a double bind – leaving the job role and selling the business often go hand in hand.

Rather than focusing your energy on retention strategies for your employees, you would be far better served going deeper into the employment dynamic and devoting your time, energy and financial investment into strategies designed to engage your staff in their work function.

At some point your talent will leave your employ, that much seems certain. It is a question of when. Even if you are lucky enough to retain talented employees for longer periods the engagement, development and productivity is still relevant.

Regardless of tenure, your challenge as leader is how get your employee to "bloom" in the short time they are employed by you.

There are two perspectives on talent. Some consider employees, or human capital, an asset and others consider employees to be an overhead cost. Marcus Buckingham suggests your people may play to their strengths as little as 20% of their time. If this is true, then you definitely have your people as an overhead. If it is not true, ie. people are an asset, then your asset is under-performing. You are CEO of the enterprise and may also be Director and Proprietor. In any one of these stewardship roles it is your responsibility to manage your assets and the associated returns they generate.

This area of people and performance represents one area of your business that you can achieve quantum improvement. Very few small business proprietors can claim mastery in the realm of people and performance.

Here are some quick and easy strategies to realise tangible benefits: 

Your people are assets – This is a great ideology from which to start. Assets may either appreciate or depreciate, and perform or not perform. Set performance expectations on a quarterly basis. The old annual performance review cycle is far too slow.

Offer to remove the clutter – Research suggests our people spend only 20%, or one day per week, doing tasks for which they have a genuine aptitude. For sure they are busy all the time. You can add real value and unearth strategies to engage and fulfil your staff by identifying roadblocks and helping remove them. In your informal discussions ask, "How can I help make your job more fulfilling, engaging and productive?"

Learning and development is an investment – The investment of your training dollar is either for remedial or developmental purposes. If it is remedial, it may highlight deficiencies in your recruitment practices. Remember the adage "hire slow, fire fast". When assessing any training/coaching programs for your staff, quantify the economic benefits. All investments yield a return on investment. What is yours?



by Dennis Roberts